The privacy practices described in this Privacy Policy, including any changes we may inform you of, apply to our services available under the domain and sub-domains of and apply generally to all of our websites. By visiting this website you agree to be bound by the terms and conditions of this Privacy Policy. If you do not agree, please do not use or access our services.

As described below, your information may be collected by RLABS INFOTECH, LLC. (“RLABS INFOTECH”), disclosed to third parties, and used by third parties and RLABS INFOTECH. This Privacy Policy describes the information we collect about you and what may happen to that information. Although this policy may seem lengthy, we have prepared a detailed policy because we believe you should know as much as possible about RLABS INFOTECH’s practices. All RLABS INFOTECH controlled websites operate under similar privacy practices as described in this Privacy Policy and, subject to the requirements of applicable law, we strive to provide a consistent set of privacy practices globally.

As provided in this Privacy Policy, RLABS INFOTECH is committed to safeguarding your privacy when you provide us with personal information. We strive to treat your personal information as safely and securely as reasonably possible. Please read the following privacy policy to better understand how your information will be treated as you use our numerous offerings. We’ve organized our privacy statement in Q&A format to address the most frequently asked questions. If you have any questions after reading through our statement, please let us know. You can contact us here.

What information does RLABS INFOTECH collect from me?

RLABS INFOTECH may collect customer information in a number of ways, but the two most common are during form submission, feedback submission, and product or service registration or download. In some instances, you may visit sections of our site and use some of our services without providing information to us. The information requested may vary depending on which product or service you are using or accessing. We typically ask for your basic contact information, such as your name, title, company name, e-mail address, postal addresses, telephone numbers and the industry that you work in. If you contact us, we may keep a record of that correspondence or communication. Information on how you communicated with us may also be recorded and can include your e-mail address including country domain, the language you selected for viewing order forms or other documents, your browser type, the currency in which you viewed prices if such feature is available, your use of a secure or insecure Web page, the return e-mail address shown in any e-mail message from you, the return address on any envelope or facsimile number on any facsimile, or the telephone number from which you called.

In addition to the information we obtain at the initial stage of form submission, we may ask you for information at other times, such as when you make a purchase or use a service on an RLABS INFOTECH site; when you participate in a contest, survey, or promotion; when you submit a listing for a Web site; or when you report a problem with one of our sites or services. In most cases, the more specific information you provide, the better we are able to personalize your Web experience.

What are my choices regarding the use of my information?

When you register with RLABS INFOTECH, you may choose whether you want to receive information from RLABS INFOTECH or our partners about other products or services or about special promotions. If you do not want to receive this information, be sure to indicate that on your registration form if the form requires you to specify your choices. You also have choices about whether you want to receive this information when you visit and provide information to other sites, including sites accessible through an RLABS INFOTECH site.

Where is my data stored?

Your data may be processed and stored on RLABS INFOTECH computers in the United States or other countries. Your data may also be processed and stored in other countries where services are being provided by a licensee, agent or service provider of RLABS INFOTECH. In such cases, RLABS INFOTECH and RLABS INFOTECH’s licensees, agents or service providers are bound to all the terms and conditions of this privacy policy. You hereby consent to the transfer of any personal data to the United States or any other country outside of your home country where RLABS INFOTECH or its licensee, agent or service provider is providing services or processing or storing personal data in accordance with the terms of this privacy policy.

What else should I know about my privacy?

Please keep in mind that whenever you voluntarily disclose personal information online – for example on message boards, through e-mail, or in chat areas – that information can be collected and used by others. In short, if you post personal information online that is accessible to the public, you may receive unsolicited messages from other parties in return.

As RLABS INFOTECH expands its online offerings, we will update our privacy policy to apply to them. Please check this page on a regular basis for updates.


This privacy policy sets out how RLABS INFOTECH, LLC. uses and protects any information that you share with us. RLABS INFOTECH, LLC. is committed to ensuring that your privacy is protected, and we take this role seriously. Should we ask you to provide any information that could be used to identify you, please be assured that it will only be used in accordance with this privacy policy. RLABS INFOTECH, LLC. may change this policy occasionally by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

What We Collect

We may collect the following information:

name and job title

contact information including your email address

demographic information such as postcode

information relating to your preferences and interests

website usage data

other information collected through customer surveys

What we do with the collected information

We use this information to better understand your needs so we can provide improved products and services, and an enhanced customer experience. Specifically, we may use collected data for the following reasons:

Internal record keeping to ensure any data we hold on you is accurate, up to date and secure.

To improve our products and services.

To contact you in response to an enquiry.

To send you promotional emails about new products and services, special offers, and events we’re holding, or other information which we think might be relevant to you using the email address you have provided.

To contact you via email, telephone or mail for market research purposes.

To improve your experience of using our website.


We are committed to ensuring that your information is kept secure. To prevent unauthorized access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect.

How we use Cookies?

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added, the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website or their cookies. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy policy. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your Personal Information

You may choose to restrict the collection or use of your personal information in the following ways:

Whenever you are asked to fill in a form on our website, do not tick the box that indicates you want to receive marketing emails from us.

If you no longer wish us to use your personal information for email or direct marketing purposes, you may change your mind at any time by writing to or emailing us at

We will not disclose your personal information to third parties unless we are required by law to do so.

You may request details of personal information which we hold about you. If you would like a copy of the information held, please email at

If you believe that any information, we are holding in relation to you is incorrect or you wish to change how we communicate with you, please email us as soon as possible at

RLABS INFOTECH, LLC. Data Protection Policy

RLABS INFOTECH, LLC. Data Protection Policy – to conform with the General Data Protection Regulation (‘GDPR’)


The purpose of the General Data Protection Regulation is to protect the “rights and freedoms” of individuals and to ensure that personal data is not processed without their knowledge, and, wherever possible, that it is processed with their consent. It applies to the processing of personal data both in electronic and in hard copy form.


Personal data is any information relating to an identifiable natural person who can be identified, directly or indirectly, by an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person.

A Data controller is the natural or legal person, public authority, agency or other body which, alone or jointly with others, determines the purposes and means of the processing of personal data.

A Data subject is any living individual who is the subject of personal data held by an organization.

Processing is any operation which is performed on personal data, such as collection, recording, organization, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction.

A Personal data breach is a breach of security leading to the accidental, or unlawful, destruction, loss, alteration, unauthorized disclosure of, or access to, personal data transmitted, stored or otherwise processed.

Data subject consent means any freely given, specific, informed and unambiguous indication of the data subject’s wishes by which he or she, by a statement or by a clear affirmative action, signifies agreement to the processing of personal data.

A Third party is a natural or legal person, public authority, agency or body other than the data subject, controller, processor and persons who, under the direct authority of the controller or processor, are authorized to process personal data.

Policy statement:

The Board of Directors and management of RLABS INFOTECH LLC (‘RLABS INFOTECH.’) are committed to compliance with all relevant EU and Member State laws in respect of personal data, and the protection of the “rights and freedoms” of individuals whose information RLABS INFOTECH, LLC. collects and processes in accordance with the General Data Protection Regulation 2016 (GDPR).

This policy, alongside RLABS INFOTECH, LLC.’s Information Security Policy and other related policies apply to RLABS INFOTECH, LLC.’s personal data processing functions, including those performed on customers’, clients’, employees’, suppliers’ and partners’ personal data, and any other personal data the organization processes from any source.

The Data Protection Officer is responsible for reviewing the Data Retention Schedules annually in the light of any changes to RLABS INFOTECH, LLC.’s activities and to any additional requirements identified by means of any data protection impact assessments.

This policy applies to all staff of RLABS INFOTECH, LLC. including any interested parties such as outsourced suppliers. Any breach of the GDPR will be dealt with under RLABS INFOTECH, LLC.’s disciplinary policy and may also be a criminal offence, in which case the matter will be reported as soon as possible to the appropriate authorities. Partners and any third parties working with or for RLABS INFOTECH, LLC., and who have or may have access to personal data, will be expected to have read, understood and to comply with this policy. No third party may access personal data held by RLABS INFOTECH, LLC. without having first agreed to this policy and to RLABS INFOTECH, LLC.’s GDPR contract addendum which imposes on the third-party obligations no less onerous than those to which RLABS INFOTECH, LLC. is committed, and which gives RLABS INFOTECH, LLC. the right to audit compliance with such obligations.

Responsibilities and roles under the General Data Protection Regulation

RLABS INFOTECH, LLC. is a data controller and a data processor under the GDPR.

Top Management and all those in managerial or supervisory roles throughout RLABS INFOTECH, LLC. are responsible for developing and encouraging good information handling practices within RLABS INFOTECH, LLC.; responsibilities are set out in individual job descriptions.

The Data Protection Officer is accountable to the Board of Directors of RLABS INFOTECH, LLC. for the management of personal data within RLABS INFOTECH, LLC. and for ensuring that compliance with data protection legislation and good practice can be demonstrated. This accountability includes:

development and implementation of the GDPR as required by this policy; and

security and risk management in relation to compliance with the policy.

The Data Protection Officer (DPO), who the Board of Directors considers to be suitably qualified and experienced, has been appointed to take responsibility for RLABS INFOTECH, LLC.’s compliance with this policy on a day-to-day basis and, in particular, has direct responsibility for ensuring that RLABS INFOTECH, LLC. complies with the GDPR, as do Managers in respect of data processing that takes place within their area of responsibility.

The DPO is the first point of call for those seeking clarification on any aspect of data protection compliance.

Compliance with data protection legislation is the responsibility of all staff of RLABS INFOTECH, LLC. who process personal data.

Staff of RLABS INFOTECH, LLC. are responsible for ensuring that any personal data about them and supplied by them to RLABS INFOTECH, LLC. is accurate and up-to-date.

Data protection principles

All processing of personal data must be conducted in accordance with the data protection principles as set out in Article 5 of the GDPR. RLABS INFOTECH, LLC.’s policies and procedures are designed to ensure compliance with the principles.

Personal data must be processed lawfully, fairly and transparently Lawful – identify a lawful basis before you can process personal data. These are often referred to as the “conditions for processing”, for example consent. Fairly – in order for processing to be fair, the data controller has to make certain information available to the data subjects as practicable. This applies whether the personal data was obtained directly from the data subjects or from other sources. The GDPR has increased requirements about what information should be available to data subjects, which is covered in the ‘Transparency’ requirement. Transparently – the GDPR includes rules on giving privacy information to data subjects in Articles 12, 13 and 14. These are detailed and specific, placing an emphasis on making privacy notices understandable and accessible. Information must be communicated to the data subject in an intelligible form using clear and plain language. RLABS INFOTECH, LLC.’s Privacy Notice can be found here.

Personal data can only be collected for specific, explicit and legitimate purposes Data obtained for specified purposes must not be used for a purpose that differs from those agreed with the data subject.

Personal data must be adequate, relevant and limited to what is necessary for processing

The DPO is responsible for ensuring that RLABS INFOTECH, LLC. does not collect information that is not strictly necessary for the purpose for which it is obtained.

Personal data must be accurate and kept up to date with every effort to erase or rectify without delay

Data that is stored by the data controller must be reviewed and updated as necessary. No data should be kept unless it is reasonable to assume that it is accurate.

The DPO is responsible for ensuring that all staff are trained in the importance of collecting accurate data and maintaining it.

It is also the responsibility of the data subject to ensure that data held by RLABS INFOTECH, LLC. is accurate and up to date.

Staff should be required to notify RLABS INFOTECH, LLC. of any changes in circumstance to enable personal records to be updated accordingly. It is the responsibility of RLABS INFOTECH, LLC. to ensure that any notification regarding change of circumstances is recorded and acted upon.

The DPO is responsible for ensuring that appropriate procedures and policies are in place to keep personal data accurate and up to date, taking into account the volume of data collected, the speed with which it might change and any other relevant factors.

On at least an annual basis, the DPO will review the retention dates of all the personal data processed by RLABS INFOTECH, LLC., by reference to the data retention schedules, and will identify any data that is no longer required in the context of the registered purpose. This data should be securely deleted/destroyed.

The DPO is responsible for responding to requests for rectification from data subjects within a reasonable timescale.

Personal data must be kept in a form such that the data subject can be identified only as long as is necessary for processing.

Personal data will be retained in line with the Data Retention Schedules and, once its retention date is passed, it must be securely destroyed as set out in the schedule.

The DPO must specifically approve any data retention that exceeds the retention periods defined in the Data Retention Schedules and must ensure that the justification is clearly identified and in line with the requirements of the data protection legislation. This approval must be written.

Personal data must be processed in a manner that ensures the appropriate security The Data Protection Officer will carry out a risk assessment considering all the circumstances of RLABS INFOTECH, LLC.’s controlling or processing operations. RLABS INFOTECH, LLC. compliance with this principle is contained within RLABS INFOTECH, LLC.’s Information Security Policy.

The controller must be able to demonstrate compliance with the GDPR’s other principles (accountability) The GDPR includes provisions that promote accountability and governance. These complement the GDPR’s transparency requirements. The accountability principle in Article 5(2) requires you to demonstrate that you comply with the principles and states explicitly that this is your responsibility. RLABS INFOTECH, LLC. will demonstrate compliance with the data protection principles by implementing data protection policies, adhering to codes of conduct, and implementing technical and organizational measures.

Data subjects’ rights

Data subjects have the following rights regarding data processing, and the data that is recorded about them:

To make subject access requests regarding the nature of information held and to whom it has been disclosed.

To prevent processing likely to cause damage or distress.

To prevent processing for purposes of direct marketing.

To be informed about the mechanics of automated decision-taking process that will significantly affect them.

To not have significant decisions that will affect them taken solely by automated process.

To sue for compensation if they suffer damage by any contravention of the GDPR.

To take action to rectify, block, erased, including the right to be forgotten, or destroy inaccurate data.

To request the supervisory authority to assess whether any provision of the GDPR has been contravened.

To have personal data provided to them in a structured, commonly used and machine-readable format, and the right to have that data transmitted to another controller.

To object to any automated profiling that is occurring without consent.

RLABS INFOTECH, LLC. ensures that data subjects may exercise these rights:

Data subjects may make data access requests.

Data subjects have the right to complain to RLABS INFOTECH, LLC. relating to the processing of their personal data, the handling of a request from a data subject and appeals from a data subject on how complaints have been handled in line with the RLABS INFOTECH, LLC. Complaints Procedure.


RLABS INFOTECH, LLC. understands ‘consent’ to mean that it has been explicitly and freely given, and a specific, informed and unambiguous indication of the data subject’s wishes that, by statement or by a clear affirmative action, signifies agreement to the processing of personal data relating to him or her. The data subject can withdraw their consent at any time.

RLABS INFOTECH, LLC. understands ‘consent’ to mean that the data subject has been fully informed of the intended processing and has signified their agreement, while in a fit state of mind to do so and without pressure being exerted upon them.

There must be some active communication between the parties to demonstrate active consent. Consent cannot be inferred from non-response to a communication.

For sensitive data, explicit written consent of data subjects must be obtained unless an alternative legitimate basis for processing exists.

Security of data

RLABS INFOTECH, LLC.’s IT Security Policy governs how RLABS INFOTECH, LLC. protects personal data.

Disclosure of data

RLABS INFOTECH, LLC. must ensure that personal data is not disclosed to unauthorized third parties which includes family members, friends, government bodies, and in certain circumstances, the Police. All Employees/Staff should exercise caution when asked to disclose personal data held on another individual to a third party. It is important to bear in mind whether or not disclosure of the information is relevant to, and necessary for, the conduct of RLABS INFOTECH, LLC.’s business.

All requests to provide data for one of these reasons must be supported by appropriate paperwork and all such disclosures must be specifically authorized by the DPO.

Retention and disposal of data:

RLABS INFOTECH, LLC. shall not keep personal data in a form that permits identification of data subjects for longer a period than is necessary, in relation to the purpose(s) for which the data was originally collected.

The retention period for each category of personal data will be set out in the RLABS INFOTECH, LLC. Retention Schedules along with the criteria used to determine this period including any statutory obligations RLABS INFOTECH, LLC. has to retain the data. Personal data must be disposed of securely in accordance with the sixth principle of the GDPR – processed in an appropriate manner to maintain security, thereby protecting the “rights and freedoms” of data subjects.

Data transfers

RLABS INFOTECH, LLC. shall not export data to non-European Economic Area Countries without the data subject’s express consent.

Information asset register/data inventory/data mapping

RLABS INFOTECH, LLC. is aware of the risks associated with the processing of particular types of personal data.

RLABS INFOTECH, LLC. assesses the level of risk to individuals associated with the processing of their personal data and manages these risks accordingly.

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